The Research Perspective

The Research Perspective understands core role of measurement in actioning operational efficiency and staff engagement improvement. 

• Staff satisfaction and engagement measurement delivering insight into the drivers and barriers to improved customer service;
  
  
• Service measurement  including process and channel measurement and service KPI tracking;

• Development and delivery of service KPIs, including Customer Satisfaction, NPS and customer loyalty;
  
  
• Business intelligence and data analytics using state of the art tools to integrate insight from both internal and survey data.